Shipping policy
Thank you for shopping with Digitex. We aim to process and deliver your order as quickly and reliably as possible. Please review the shipping information below before placing your order.
Order Processing
All orders are processed within [1–3 business days] after your order has been placed.
Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Shipping Rates & Delivery Times
Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option selected.
Estimated delivery times are:
- Standard Shipping: [3–5 business days]
- Express Shipping: [1–2 business days]
- International Shipping: [7–14 business days]
Please note that delivery times are estimates and are not guaranteed. Delays caused by postal services, couriers, customs, weather, or other circumstances outside our control may occur.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, if tracking is available for your selected shipping method.
If your tracking information has not updated for several days, please allow some additional time for the carrier to process your shipment.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct and complete before completing your purchase.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange redelivery. Additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If your package arrives damaged, please contact us at e.s.harper141@gmail.com as soon as possible and provide your order number along with photographs of the damaged packaging and items.
If your tracking information shows that your order was delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location. You may also wish to contact the shipping carrier directly.
If you still cannot locate your package, contact us at e.s.harper141@gmail.com and we will do our best to assist you.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at e.s.harper141@gmail.com with your order number.
We will investigate the shipment with the relevant carrier where appropriate.
Changes to Orders
If you need to change your shipping address or other order details, please contact us as soon as possible at e.s.harper141@gmail.com.
We cannot guarantee that changes can be made after an order has been processed or shipped.
Contact Us
If you have any questions about our shipping policy or your order, please contact us:
Email: e.s.harper141@gmail.com
Business Name: Digitex
Website:
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.